Our text message program

We text you about your repair, booking or order — appointment confirmations, quotes, a note when your device is ready, and replies to questions you send us. If you ask for them, we also send occasional offers, and, if you agree to it at our counter, a request to review your repair. That is the whole program.

How you join

Every way starts with you.

• You give us your number for a repair, booking or order. At our counter we show you the full disclosure on screen when you check a device in; on this site it is printed beside the button of every booking, quote, registration and trade-account form. Either way, that is your yes to texts about that repair, booking or order.
• You tick the box for offers. It sits under the disclosure on our forms, it is never ticked for you, and you can book or repair without it. Consent is never a condition of any purchase or repair.
• You text START, UNSTOP, YES or SUBSCRIBE to (305) 614-4645. That is our texting number. Sending one of those words from your phone opts you in, and it opts you back in if you had stopped before.

You tell us at check-in how you would like to hear from us, and we use the way you asked.

How you stop

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to any message we send you and we stop immediately. You do not have to explain, and it takes effect on our side the moment it arrives — nobody has to read it first.

Stopping texts does not affect your repair. We can still reach you by phone or email, and you can call us any time.

How to get help

Call us at (305) 766-2591. A person answers — we would rather talk to you than trade keywords. If you text (305) 614-4645 for help, this is the reply you will get:

ElectroProz: You have opted in to receive text updates about your repair. For help call (305) 766-2591. Reply STOP to opt out. Msg & data rates may apply.

How often we text

Message frequency varies with your repair — most people get a handful: a confirmation, a quote, and a note when the device is ready. If you asked for offers, those come only occasionally. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Your number

Your mobile number is used to reach you about your repair, booking or order — and, only if you ticked the box for them, for occasional offers. Mobile information is never shared with third parties or affiliates for marketing, and text-messaging originator opt-in data and consent are not shared with anyone. The full detail is in our Privacy policy, and our Terms of service cover the rest of the relationship.

Questions about any of this? Call (305) 766-2591 or come by 15460 NW 77th Ct, Miami Lakes, FL 33016.