90-day warranty

Every ELECTROProz repair includes a 90-day warranty covering the specific part we installed and the repair work we performed on that part — not the rest of the device — starting the day you pick up your device (or the day it's delivered back to you for mail-in repairs).

What's covered

• Defects in the part we installed (for example, a replaced screen that develops dead pixels, or a battery that fails to hold charge under normal use).
• Faults in our workmanship on the specific repair we performed.
• The warranty applies to the repaired part only — it does not extend to the rest of the device or to components we didn't work on.
• If a covered issue appears within 90 days, we re-repair it free of charge. For mail-in customers, we cover return shipping on approved warranty claims.

What's not covered

• New physical damage after the repair — drops, cracks, bends, pressure damage.
• Liquid damage occurring after the repair.
• Issues unrelated to the repair we performed (a different component failing).
• Software problems, operating-system issues, or data loss.
• Devices that were opened, modified or repaired elsewhere after our repair.

Batteries

Replacement batteries are covered against defects for the full 90 days. Normal capacity decline from regular charging cycles is not a defect.

Water-damaged devices

Corrosion is progressive, so repairs on liquid-damaged devices are covered for the same 90 days on the work performed, but we cannot warrant the device against new faults caused by pre-existing corrosion. We explain the risks before you approve any liquid-damage repair.

How to make a claim

1. Call (305) 766-2591 or stop by with your device and your repair ticket or receipt (we can also look it up by your name and phone number).
2. We verify the issue is covered and re-repair it at no charge — typically with the same turnaround as the original repair.
3. Mail-in customers: contact us first and we'll email a prepaid return label for approved claims.

Refunds

• Diagnostic fees are non-refundable once the diagnostic is performed; they are credited toward the repair when you proceed.
• The $15 prepaid mail-in kit is non-refundable once shipped.
• If we cannot fix a covered warranty issue, we refund the repair price.

Contact

Questions? Call (305) 766-2591, or visit us at 15460 NW 77th Ct, Miami Lakes, FL 33016.